The participant from copyright had confronted challenges with his handle verification doc, which had been sourced from your tax agency and was generally accepted by other casinos. Having said that, the current casino had not acknowledged the document. The participant had claimed the casino was deliberately prolonging the verification process. The casino experienced responded stating the player had all vital files for withdrawal, but on account of cancellation of earlier withdrawal requests, there had been a delay in processing.
The player from Germany requested a withdrawal below two weeks prior to distributing this grievance. Their revenue hasn’t been been given however. The criticism was turned down as the participant did not respond to our messages and queries.
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The player from British Columbia experienced asked for a withdrawal below two weeks ahead of submitting her complaint. The payment had not been processed nevertheless. The problem remained unresolved due to an absence of response from her following multiple inquiries from the Grievances Staff.
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The player from Denmark had concerns by having an unpaid withdrawal from your casino. The player claimed that Even with publishing quite a few paperwork for verification, the casino had not authorized their withdrawal and had closed their account.
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We realize the stress encompassing the verification system along with the delays in consumer guidance reaction. Be confident, your problems are increasingly being taken significantly, and we're actively Performing to streamline these processes to boost effectiveness and responsiveness.
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